Digital Account: Open Your Studio's Payment Account

What it is

The Digital Account (BLAKK Pay) is your studio’s payment account within Blakk. You can use it to receive Pix, bank slip, and card payments directly from sales, with payments automatically marked as received in the system. You can also pay bank slips and send Pix payments from the bills screen, and check your balance and account statement without opening another app. The account is opened with a payment institution regulated by the Central Bank of Brazil.

When to use it

You want the Pix payment a client makes at checkout for an arm tattoo appointment to be automatically marked as received, without checking your bank statement and marking it manually.
You want to pay supplier bills directly through the system, without entering the same payment twice.
You want to sell through your studio’s website and accept Pix payments (the online store uses the Digital Account for this).

Before you start

The Digital Account is available only to businesses in Brazil.
Have the following information ready: CNPJ (or CPF), address with postal code, company email and mobile number, and the person responsible’s name, CPF, and date of birth. The responsible person must be a managing partner and at least 18 years old. You’ll also need an ID document for the selfie.
Each business can have one Digital Account.
If you can’t access or complete the registration screen, ask the studio owner to grant you access under Access → Profiles. Viewing the account requires read access; opening the account, submitting documents, and creating Pix keys require edit access.

Step by step

Step 1 — Start the application

Go to Finance → Digital Account. The overview screen explains what the account offers. Click Open my digital account. If you already started the application and left before finishing, the button will say Continue registration and take you back to where you left off.

Step 2 — Enter your business details

Registration has four steps: Company, Responsible, Business, and review. First, enter your CNPJ/CPF and click Search. The system retrieves your Legal/company name from the Federal Revenue Service. Fill in Company email, Mobile, and Postal Code. Clicking Search next to the postal code fills in the address. Check the street number and neighborhood, then click Next.

The first time you register, information already on file for your business is filled in for you. Your draft is saved each time you click Next, so you can click Exit and finish later.

Step 3 — Enter the responsible person’s and business details

Under Responsible, enter the Responsible person’s name, Responsible person’s CPF, and Date of birth, then check I declare that the responsible person is a managing partner of the company.. Under Business, select the Company type (for CNPJ only), enter the Estimated monthly revenue, and add your Website (optional) if you have one.

Step 4 — Review and submit

Review all the information you entered. Click Edit in any section to make changes. Check I have read and accept the Terms of Use and Privacy Policy of the payment account. and click Open my digital account. The system will confirm that your Account submitted for review.

Step 5 — Submit your documents and selfie

After you submit your application, the screen shows the Registration status. When Last step: documents and selfie appears, submit each requested document:

Send on the secure page opens the payment provider’s page, where the camera verifies that you are present. You’ll need to take the selfie then and there—a photo already saved on your phone won’t work.
Take photo now uses your device’s camera to take a photo of the document.
Send PDF appears for documents that can be submitted as files (for example, the articles of incorporation). Files can be up to 10 MB each.

After submitting your documents on the secure page, click Already sent — refresh so the system can check them.

Step 6 — Use your active account

Once approved, the screen shows Your digital account is active., along with your Total balance, Available balance, and any funds Awaiting settlement. The tabs include:

Account details: Bank, Branch, and Account, with a Copy account details button.
Pix keys: Create Pix key by selecting the Key type, or delete a key.
Statement: account transactions for a selected period.

Step 7 — Already have an account with the provider? Link it instead

If your studio already has an account with the same payment provider, click I already have an account — link it on the opening screen. Generate an API key in the provider’s dashboard, paste it into Account API key, and click Check key. Check the account details shown, select I confirm this account belongs to this company., and click Link account. No new account is created; your existing account is linked here.

What happens next

Under review: the review usually takes up to 48 hours. If the provider requests documents, the screen changes to Almost there to activate your account and lists what’s missing. In most cases, selfie verification is approved within a few minutes.
Before approval, you can already receive payments. Bill payments are available only after the account is approved.
You won’t receive an email or WhatsApp notification: check your status on the Digital Account screen, which updates automatically.
If your account isn’t approved, the screen shows We couldn’t approve your account right now. Review your information and try again, or contact support.
Fees for receiving Pix, bank slip, and card payments are set by the platform and confirmed when your account is activated. Find the latest rates on our website: https://blakk.com.br/blakk-pay.html.
Draft information (including the responsible person’s CPF, stored in encrypted form) is deleted as soon as the account is created.

Common mistakes and questions

Q: I can’t find the Digital Account in the menu. A: It’s available only to businesses in Brazil and must be included in your plan. If it still doesn’t appear, ask the studio owner to grant you access under Access → Profiles, or contact support.

Q: When I search for the CNPJ, the system says its status with the Federal Revenue Service isn’t active. A: You can open an account only for a CNPJ that is active with the Federal Revenue Service. Update your CNPJ status and try again.

Q: I started the registration and had to leave. Did I lose everything? A: No. Your draft is saved each time you click Next. Go to Finance → Digital Account and click Continue registration.

Q: How long does approval take? A: The review usually takes up to 48 hours. If the provider requests documents, submit them as soon as possible. In most cases, approval takes just a few minutes after you complete the selfie on the secure page.

Q: Can I upload a photo of an ID document that’s already on my phone? A: Not for the ID document and selfie. You must take the photo then and there using your camera so the provider can verify that you are present. You can submit documents such as articles of incorporation as a PDF, up to 10 MB.

Q: The system says this CNPJ already has an account with the provider. A: You don’t need to open another account. Select Link existing account and enter the API key for your existing account.

Q: Can my business have two digital accounts? A: No. Each business can have one Digital Account. If you have two locations with different CNPJs, each one can open its own account.

Q: What are the Digital Account fees? A: BLAKK Pay fees for Pix, bank slip, and card payments may change, so they’re not listed in this help article. Find the latest rates on our website: https://blakk.com.br/blakk-pay.html.

Q: Do I need to be a managing partner to open the account? A: The person listed as responsible must be a managing partner of the business and at least 18 years old. Someone else with access can fill out the form, but the responsible person’s information and selfie are required.